Terms &

Conditions

UPON ENTERING ACMECO YOU AGREE TO THE BELOW TERMS & CONDITIONS  Warranty:    All   repairs   (with   the   exception   of   software)   come   with   a   3   or   6month warranty.   This   excludes   faults   relating   to   physical   or   accidental   damage   or   if the   device   is   opened   whilst   in   your   possession.   If   the   nature   of   the   repair   falls outside   the   terms   of   your   warranty   or   guarantee,   then   you   may   incur   a   charge for   the   repair.   Invoice   must   be   presented   for   any   warranty   claims .   Our warranty   does   not   cover   repairs   on   Wi-Fi   Faults   on   the   iPhone   4   and   4S.If   you take   your   device   to   a   third   party   after   it   has   been   repaired   by   ACMECO   this   will void   the   ACMECO   warranty   on   your   device.   All   software   related   repairs   will   not be   covered   by   our   warranty.   The   warranty   only   covers   the   original   repair.   For example,   if   you   pay   for   a   screen   repair   and   the   screen   becomes   faulty,   you   will be   covered   with   a   six   months   warranty.   If   any   additional   faults   occur   that   are not   related   to   the   original   repair   this   will   not   be   covered   under   warranty   and will   need   to   be   paid   for.   Repair   Process   &   Delays:   We   aim   to   repair   your device   within   24-48   hours   of   receiving   it.   This   is   just   an   aim   we   target   as   a company,   this   is   not   a   promise,   as   every   repair   varies   in   time   and   difficulty. Although    most    of    all    repairs    get    done    on    the    same    day,    sometimes    we encounter   further   issues   that   slow   the   repair   down.   If   for   any   reason   your repair   will   take   longer,   you   will   be   notified   with   the   reason   and   the   estimated completion   date.   If   we   need   to   order   in   new   parts,   the   repair   process   may   be delayed.   We   will   keep   you   updated   throughout   the   whole   process.   Please   be aware   diagnostics   may   take   longer   than   usual   repairs   ACMECO   technicians take   time   to   look   at   every   element   of   the   device   and   check   for   faulty   parts. Please   be   advised   we   cannot   guarantee   your   device   will   be   repaired   after   we diagnose   the   fault.   With   screen   repairs   on   Samsung   Devices   there   is   always   a chance   of   the   LCD   breaking   due   to   the   optical   glues   bonding   the   glass   to   the LCD,            however    occasionally    the    LCD    may    break,    before    this    happens,    we always    notify    the    customer    and    the    procedure    about    to    happen    and    the chance   of   it   breaking,   and   ask   for   permission   to   carry   on,   as   we   will   not   be liable   for   the   cost   of   the   replacement   LCD.   Any   Motherboard   related   repairs can   take   up   to   7   -   14   days.   Any   software   related   repairs   can   take   up   to   1   -   14 days.   Any   time   estimate   for   completion   of   the   repair   service,   which   may   be given   to   you,   is   an   estimate   only   and   does   not   form   any   obligation   under   the terms   of   this   agreement.   Water   Proof   Repairs:   Mobile   devices   that   are   sold   as being    waterproof    are    originally    sealed    in    the    manufacturer’s    factory    with special   machines   and   special   liquid   proof   gaskets.   When   we   carry   out   a   repair on   a   waterproof   device   that   involves   opening   and   closing   the   device   we   cannot guarantee   that   your   device   will   be   100%   waterproof   after   the   repair   process has     been     completed.     We     replace     all     gaskets     required     but     only     the manufacturers    of    the    device    have    access    to    the    specialized    equipment required.   However,   we   always   use   grade   A   parts   and   use   the   best   possible techniques.  

Blocked  

/  

Barred  

/Activated  

or  

find  

my  

Phone  

Lockouts  

Devices:  

  

At  

ACMECO  

we

will  

not  

repair  

any  

device  

that  

has  

been  

bricked,  

blocked  

or  

jail-broken.  

If  

the

device

has

no

IMEI

number

then

we

will

not

repair

the

device.

This

is

for

security

and  

warranty  

purposes.  

Error  

53:  

If  

we  

have  

carried  

out  

a  

screen  

or  

mother

board

related

repair

on

any

of

the

device

and

error

53

appears

on

the

device,

we

will  

not  

be  

held  

accountable.  

This  

is  

an  

issue  

with  

Apple  

and  

not  

due  

to  

the

repair

carried

out

by

ACMECO

and

it

will

not

be

covered

by

our

warranty.

Devices

Included: iPad Mini 3 iPhone 5S iPhone 6 iPhone 6 Plus iPad Air 2 ETC.

Any  

Lockout  

e.g.  

ACTIVATION,  

Barred  

unit,  

Google  

or  

Apple  

account  

is  

active

during  

repair  

or  

after  

repair  

have  

been  

completed  

is  

the  

responsibility  

of  

the

customer  

and  

any  

cost  

of  

a  

approved  

repair  

must  

be  

finalized  

  

regardless  

if  

you

have  

forgotten  

the  

account  

login  

or  

purchased  

second-hand  

or  

handed  

down

you the customer,

1. BACKUP   YOUR   DATA .   We   cannot   guarantee   your   handset   data will   not   be   lost   as   a   result   of   the   repair.   If   in   doubt,   then   create   a   hard copy   of   your   contacts.   We    cannot    backup    your    data    for    you    or provide a data retrieval service under any circumstances . 2. Although    not    usual,    if    the    handset    needs    to    be    chemical    and ultrasonic   cleaned   (as   in   the   case   of   liquid   ingress   phones),   there   is   a chance that the phone will not survive the cleaning process. 3. While   all   care   is   taken   in   the   handling   of   your   handset,   there   may be   occasions   when   the   hardware   fails   due   to   CPU   failure   or   inter-board connection errors. It is impossible to predict when/if this will happen. 4. Unless   otherwise   informed,   we   will   proceed   with   a   repair   cost   up   to $55.00.   If   the   handset   requires   further   work,   we   will   always   contact   you with an estimate of the repair costs. 5. Any   equipment   not   collected   after   30   days   of   notification   by   us,   will be   disposed   off   at   our   discretion,   to   recover   the   cost   of   any   completed repairs and double handling costs. . 6. All   warranty   claims   must   be   accompanied   with   a   copy   of   our   invoice within   the   warranty   period.   Claims   outside   our   normal   warranty   period   will be   treated   as   new   work   and   invoiced   accordingly.   Mobile   repairs   carry   a   3 or   6   months   warranty   on   our   workmanship   and   parts.   Water   damaged phones   carry   NO   warranty.   Warranty   claims   must   relate   to   the   original work   performed   on   the   handset   i.e.   A   subsequent   speaker   failure   is   not covered if the handset had a microphone repair. 7. On   some   occasions,   we   must   perform   work   on   the   handset   to determine   the   actual   fault   so   that   we   can   provide   you   with   an   as   accurate as   possible   repair   estimate.   Where   you   do   not   wish   to   proceed   with   the repair, we will reverse the work we may have performed to the handset. 8. It   takes   time   to   repair   mobile   phones.   Although   we   strive   to   turn the    handset    repair    around    as    soon    as    practically    possible,    some circumstances   such   as   parts   availability   may   delay   the   repair/estimate.   We will   always   contact   you   as   soon   as   we   have   a   repair   estimate   for   you   or   as soon   as   the   handset   is   repaired.   You   are   always   welcome   to   contact   us   if you   have   not   heard   from   us,   but   please   note,   constant   update   queries   do not   speed   the   repair   up   -   it   may   slow   things   down   as   staff   are   diverted away from repairs to fielding the queries. 9. Your   handset   is   booked   in   on   the   above   job   number   and   recorded as   the   customer   reference   number   on   our   card.   DO   NOT   LOSE   THIS CARD .   You   will   need   it   to   retrieve   your   handset   -   regardless   if   it   has   been repaired on not. 10. We   do   not   require   your   sim   card.   We   will   always   return   it   to   you   if you   have   left   it   in   the   phone.   Please   let   us   know   at   the   time   of   booking   in if you do not have it.   11.                UNLOCKING   -   All   or   any   unlocks   or   unlocking   carries   no warranty   what   so   ever   &   is   preformed   solely   at   the   customers   own risk.   ACMECO    takes    no    responsibility    of    any    or    all    malfunction, unable to send or receive mms ETC & call barred mobiles 12.   Passcodes   or   pattern   locks   are   required   to   test   and   finalize   any mobile   repair   -   ACMECO   respect   you   privacy.   You   do   not   have   to provide   us   your   passcodes/pattern   lock,   however   we   cannot   preform   a thorough   function   test   of   your   unit   and   any   faults   found   by   you   the customer nor related to original repair will incur additional cost. ACMECO are not affiliated with any Mobile manufactures and any warranty may be voided. ACMECO reserves the right to recycle or dispose of any unit as it sees fit after 90 days of completed repair, to recoup the cost associated with the repair. Insurance on any items left at our premises is the responsibility of the owner of the item. We will take all reasonable care but no liability in the event of loss or damage.